All employers will have a formal grievance procedure, it allows them to solve workplace disputes internally. Whether you are an employee submitting a grievance or an employer who wants to ensure you handle a grievance properly, Adam Bernard can assist you.
A grievance is an internal procedure that allows employers to solve staff disputes and complaints. If an employee submits a grievance, the employer must investigate. For minor complaints, an employee will usually raise an issue informally before submitting a grievance. However, with complaints relating to serious allegations such as whistleblowing or sexual harassment, it is usual for an employee to submit a grievance straight away due to the serious nature of the matter.
To submit a grievance, an employee will write a letter to their employer setting out the nature of their grievance, what has happened, who was involved, and why they are raising the complaint.
A formal grievance procedure is the parties’ last chance to solve the matter internally. If an employee is unhappy with the result of the grievance procedure, they may wish to file a claim at the Employment Tribunal. An Employer’s conduct in any grievance procedure may be considered by the Tribunal.
How should an employer handle a grievance complaint?
When a grievance complaint is made by an employee, the employer must carry out a thorough investigation. Respond to the grievance in a way that is consistent with previous grievances and deal with the investigations and decision-making in a timely manner.
When an employee has submitted a formal grievance, the investigations and any findings are confidential. When an employer handles a grievance investigation, they should keep information on a need-to-know basis to protect the impartiality of the investigation and decision.
Is a grievance decision final?
Any grievance outcome should have an option to appeal. The deadline to appeal must be reasonable.
If the grievance was handled badly and a fair outcome has not been reached, this can lead to disgruntled employees filing claims at the Employment Tribunal. It is essential to deal with any grievance and investigations in a fair and just manner.
Who can attend a grievance meeting?
All employees have a right to be accompanied to a grievance meeting. They can be accompanied by another employee or a union representative. If there are multiple similar grievance complaints, the employer can conduct a large investigation. They should still keep information confidential and consider what each employee wants.